Performance

The Performance Tile shows the performance score of the hotels over time – which is an average of the hotel’s ratings over the time period you select, e.g. last 30 days. Unlike the Overall Score, newer reviews aren’t given any more weight in this calculation – it’s a simple average.

For example, the Performance Score is an average of all ratings received in May: 80 of 100 (or 4 of 5) for e.g. two reviews with a score of 60 and two reviews with a score of 100, which sums up to an average of 80. Click on the tile to view which hotels collected the best review scores for the selected time frame.

The table on this tile will show you by default the Performance Score, the number of reviews and the response rate of your hotel/group as well as that of the competitors. You will also find the CompIndex for the different statistics at the end of the table.