CS Japan
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Activity overview
Latest activity by CS Japan-
CS Japan created an article,
Direct Responses
The Direct Responses integrations allow you to respond to reviews directly from our Platform instead of being redirected outside. Currently, we can offer this functionality for: Google Booking.com...
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CS Japan created an article,
Email Alerts
Here you are able to set up whether you want to be regularly informed via mail whenever new reviews for your hotels are posted on public review sites or submitted for the TrustYou Survey. You can e...
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CS Japan created an article,
User Management
In the TrustYou application, you will find the option Manage users in the settings of your account when you click on the gear icon in the bottom left corner. This option will only be available if ...
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CS Japan created an article,
Adding a Survey
If you would like to setup your survey, please access the Surveys Tab in the application. If do not see your Surveys Tab, please contact us at service@trustyou.com so that we can activate the Surve...
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CS Japan created an article,
Get to know your Competitors
The Competitors Tab enables you to benchmark the performance of your hotel versus its competitors. You can compare hotels as well as hotel groups (e.g. Mercure Germany against Mercure Austria). The...
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CS Japan created an article,
Sentiment
There are two different tiles you can use to get more insights for specific categories of your portfolio group: Group Sentiment and Hotel Sentiment. Group Sentiment: On this tile you will find stat...
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CS Japan created an article,
Highlights
The Highlights Tile displays the most important information for the hotel selected on your Dashboard in relation to the Key Performance Indicators in the application based on the time period selec...
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CS Japan created an article,
Sentiment
Each category within the Sentiment Tile will show you its own sentiment score as well as the amount of positive, neutral and negative comments for each category. You can click on the arrow on the l...
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CS Japan created an article,
Impact Score
The Impact Score tile shows the performance score over time – which is an average of your hotel’s ratings over the time period you’ve selected. Unlike your Overall Score, newer reviews aren’t given...
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CS Japan created an article,
Performance
The Performance tile shows the Performance score over time – which is an average of your hotel’s ratings over the time period you’ve selected. Unlike your Overall Score, more recent reviews aren’t ...