Highlights

The Highlights Tile displays the most important information for the hotel selected on your Dashboard in relation to the Key Performance Indicators in the application based on the time period selected.

Top Sources:
This provides you with the top 5 sources for the hotel selected on your Dashboard where the most content is coming from.
For the Overall (TrustYou) data point, all sources are considered and not only the 5 Top sources.

Performance chart:
This shows the performance during the chosen period. It also shows the positive and negative reviews for this period with a percentage split shown in the legend. The black line represents the change in performance over the selected period.

Competitors:
This section includes the main KPIs for the chosen hotel. It also includes the competitor average and CompIndex. The KPIs include the Overall Score, Performance, New Reviews, New Responses and Response Rate.

Best rated/Worst rated:
This section shows the top 3 best and worst sentiment categories for the selected hotel (ordered by performance). When the performance score of more than 1 of the categories in the top position is the same, then those categories are ranked by number of total mentions.
Please note that you would need a minimum of 5 mentions for a category to show up in the best and worst rated section.

Note: When exporting the Highlights Tile as a PDF report, all the data is presented to you on one page.