Responses

Many review sites allow you to post management responses. Click the tile to see how your responses are distributed by rating.

Your response rate is only calculated based upon reviews from sites that allow responses. Please note that your public and protected reviews collected using TrustYou Survey (Guest Satisfaction Survey) are also included in the response rate.

Here’s a list of sites that allow management responses to reviews:

AAtravel.co.nz Booking.com (Direct Responses possible!) Ctrip DaoDao Dianping.com Expedia eLong Fewo-direkt.de Google (Direct Responses possible!) HolidayCheck Hostelworld.com Hotels.com HRS.de Ikyu.com Ikyu.com Business Jalan.net

Kurzurlaub.de LateRooms.com Meituan Otelpuan.com Qunar.com Rakuten Travel Rurubu.travel Trip.com TOPHotels.ru Travelbug.co.nz Travel.rakuten.com Travelocity.com Traveloka TripAdvisor TrustYou Survey Wotif.com Zoover.de

Note: Most review sites moderate both reviews and responses. There can be a delay between when a review or response is sent and when it appears both on the site and in TrustYou (see also our help video on this). Any review that you click respond on is marked as responded in TrustYou, even if the response has not been published on the official portal.