Sentiment

Each category within the Sentiment Tile will show you its own sentiment score as well as the amount of positive, neutral and negative comments for each category. You can click on the arrow on the left hand side of any category to view the subcategories available. A trend is also included in the table to let you know if the sentiment score has increased, decreased or stayed the same within the selected period of time (compared to the previous period).

At the bottom of the table, you will notice a word cloud with positive, neutral and negative sentiments. Click a comment to see the reviews that match that sentiment.You can filter the word cloud by selecting or de-selecting the check boxes on the left hand side of the categories in the table. The filter also applies to the subcategories.

Click on the column names to sort the table accordingly.

There are additional filters at the top of the table for the word cloud, allowing you to filter for all, none, categories, subcategories, positive, neutral or negative. You can also click on Reset word cloud to go back to the default settings.