User Management

In the TrustYou application, you will find the option Manage users  in the settings of your account when you click on the gear icon in the bottom left corner. This option will only be available if you are an Administrator User for your hotel. This short video will show you how it works, alternatively you will find a text version of the explanation below:

You can create other single-property users from the side panel by selecting the hotel from a list of available hotels, this will be the default hotel for the user you create. There will be a license limit per user group and hotel.

You have the option to search for your hotel in the field at the top. All default hotels for single property users in your user group will be listed. The list of users is presented when you select a hotel

You can choose to filter the view to see All users, Active users only or Suspended users.

Please note there is a limit on the number of users you can create in your group based on your TrustYou license. Once you reach the user limit, please double check if all active users are still required. If you need to create more users, please contact [e-mail].

To create a new user:

• Click on: + invite new user
• Edit the First Name:
• Edit the Last Name:
• Input their Email:
• The following permissions are possible to select from: User, Read-only, Admin
  • User: Will be able to use all the functionalities from TrustYou Analytics. Will not be able to manage user accounts or edit the comparison set
  • Read-only: Cannot update, modify, answer to reviews or change the survey. As per its name, this account allows users to only see data.
  • Admin: Will be able to use all the functionalities from TrustYou Analytics and manage user accounts.
• When creating users, you have the option to include the user in your login tracking
• When done, click on “Save user”

You can edit current users or suspend them.

When a client leaves the property, you can edit the account details and transfer it to someone else by clicking on Edit user.