Filters & Views

The New Inbox has several filters available, you can edit them by clicking the filter icon.

This will show you a list of filters which you can then set according to your needs.

Explanations for filters:

• Status
  • All Statuses
  • Unresponded:
    • Unread: The review hasn't been opened or marked as unread. 
    • Read: The review has been opened or marked as read. 
  • Marked as responded: A response was created for the review but this response is not yet confirmed as published by the source. The response has no effect on the response rate until it was confirmed.
  • Response confirmed: A response was created for the review and the response is visible online and confirmed in TrustYou, only in this case does the response contribute to the response rate.
• Time Range
  • All Time
  • Days and Weeks
    • Last 7 days: This includes today. 
    • Last week: Always refers to the most recent period from Monday to Sunday
  • Months
    • Month to date: This includes today. 
    • Last full month
    • Last 24 months: This includes this month, until today.
  • Quarters
    
    • Quarter to date
    • Last full quarter
  •  Years
    • Year to date
    • Year to last month
    • Last full year
  • Custom Range: You can define a start and end date
• Score
  • All Scores
  • No Score
  • Low (0-5.9)
  • Medium (6-7.9)
  • High (8-10)
• Source:
  • All sources
  • Or sources one by one
• Survey Types 
  • All types
  • Hotel Post-stay
  • Hotel On-site
  • Food & Beverages
  • MICE
• Show answerable reviews only
  • Here you can choose to only show answerable reviews (and filter out for example Booking.com reviews without a text)

Create views or save filters as views

• While editing filters, it is possible to click on "Save" after adding a name for the currently set filters, this is called a view.
• New views can also be added by clicking on "Create New" from the "Manage" tab in the filter menu.
• Custom views can be sorted, edited and deleted in the "Manage" tab. 
• default premade TrustYou views cannot be edited or deleted. 

Usage Tip

• Always save your repeatedly used filter settings, if you close the menu without saving the current filter as a view, then you will need to set them again manually if you want to use the same filter settings again.