Filters

Each filter uses different data points, and can help you see different information. Here’s an overview of what each filter can help you with:

Status

The Status Filter helps you view your reviews in four parts, 'All, Unread, Unresponded, and Responded'. An unread review will appear in bold in the list of reviews, unresponded reviews are reviews that have not been responded to yet or marked as unresponded, and responded reviews are reviews that have been marked as responded or that have picked up the management response from the portal.

Here’s a list of sites that allow management responses to reviews:

AAtravel.co.nz Agoda Booking.com Ctrip Expedia eLong Fewo-direkt.de Google+ HolidayCheck Hostelworld.com Holiday Watchdog Hotels.com Ikyu.com Ikyu.com Business Jalan.net

Kurzurlaub.de Rurubu.travel Travelbug.co.nz Travel.rakuten.com Travelocity.com TripAdvisor Trivago.de TrustYou Survey Wotif.com Yahoo Travel Business Japan Yelp.com Zoover.de

Groups & Hotels

The Groups & Hotels filter lets you choose reviews from your hotel or any hotel in your comparison set. This can come in handy if you’d like to see specific review information for other hotels in your area.

For Enterprise users, you are able to select any hotel in our database. If you cannot find a hotel you are looking for, please send us an email at [e-mail] with the hotel name and address.

Time frame

The Time frame Filter helps you to see reviews from a specific time range. You can select any of our predefined time ranges, or choose a 'Custom' range of dates with From… To…

Please note that any ranges with “Previous” refer only to the last complete time range. For example, Previous 3 Months will show the last 3 complete months of data.

Score

The Score Filter allows you to view reviews by score. Click and drag the sliders to select the range of scores that you’d like to see.

Language

The Language Filter allows you to filter the reviews that appear by language. You might find this useful if you’d like to use a native speaker to respond to reviews on review sites.

Tasks

The Task Filter will help you see the reviews that have tasks associated with them.

You will have the option to filter by 'manual tasks' and 'auto created tasks'.  In addition, the Auto created tasks Filters will allow you to see TrustYou Survey reviews that have alerts which are open, closed or overdue. You can also see reviews without an auto created alert assigned to them.

Sentiment

The Sentiment Filter helps you to filter your reviews using our sentiment analysis. You can filter reviews to see those that have negative, positive, and/or neutral sentiment & also filter to only see reviews by 'Departments and Categories'  (like F&B, Front Office, Room, Service, Food, etc.).

Sources

The Source Filter allows you to view reviews from a specific set of review sites.

You might use this filter to only see reviews from sites that allow responses, or see reviews from sites that are particularly important to you.

TrustYou Survey filters

You are able to filter by specific TrustYou Survey data points, when Trustyou Survey is selected as a sources in the Sources Filter.

The following filters are available:

• Survey Type
• Net promoter score
• Nationality of traveler
• Type of traveler
• Guest Information (first name, last name, check-in date, check-out date, email address, extended PMS data)

Extended PMS data are additional fields you decided to include in your guest data upload. For more information on the configuration of these fields, please send us an email at [e-mail].

Note: When viewing reviews with TrustYou Survey as the source, you can select to hide unanswered question when you open up the review in its entirety.